HOTRO: the all-in-one support platform

HOTRO brings together Ticketing, Scheduling, CRM and FAQs — built for SMEs, professional firms and agencies. Streamline requests, projects and relationships with one clear, reliable workflow.

HOTRO dashboard illustration
Open Support Portal Create a Ticket Knowledge Base

HOTRO is designed to make life easier for teams handling service requests, projects and client relationships every day. Replace scattered emails and untracked calls with a single dashboard that centralizes tickets, schedules activities, keeps conversation history and surfaces shared FAQs. No steep learning curve — just clarity.

Ticketing and Technical Support

HOTRO centralizes every request in one intuitive queue. Capture, prioritize and assign tickets with full context, from first response to resolution. Custom categories, SLAs and escalation rules adapt to your workflow, while notifications keep customers informed. A clear timeline shows progress at a glance, improving transparency and trust. With HOTRO, agents stay focused and nothing slips through the cracks — faster resolutions, happier clients, a service desk that finally feels under control.

Task Scheduling and Projects

Plan activities and deliver projects without leaving the dashboard. Create tasks, assign owners and deadlines, and keep teams aligned with calendar views and simple progress tracking. HOTRO helps you anticipate bottlenecks, balance workloads and avoid delays through reminders and priority rules. Whether coordinating internal work or client deliverables, scheduling becomes straightforward — clear responsibilities, predictable timelines and greater visibility on what’s next.

Simple but Effective CRM

HOTRO’s lightweight CRM stores contacts, companies and conversation history alongside tickets and tasks — so your team always sees the full picture. Keep notes, link interactions and surface context right when you need it. It’s intentionally simple: no bloated fields or complex setup, just the essentials to nurture relationships and follow up reliably. Less switching between tools, more time serving customers and growing loyalty.

Frequently Asked Questions

What is HOTRO?
HOTRO is an all-in-one platform that unifies ticketing, task scheduling, a lightweight CRM, and FAQs. It gives teams a single dashboard to manage support, projects, and client communications.
Who is HOTRO for?
SMEs, professional firms, and agencies that need a simple, reliable way to handle service requests, plan activities, and stay on top of client relationships.
How does ticketing work?
Tickets are captured in a single queue, prioritized, assigned, and tracked through resolution with timelines, comments, and notifications for full transparency.
Do you support SLAs?
Yes. HOTRO supports priority-based SLAs and escalation rules aligned with your plan and contract, helping ensure predictable response and resolution times.
Can I schedule tasks and projects?
Yes. Create tasks, assign owners and deadlines, and track progress with calendar views and simple indicators to keep teams aligned.
Does HOTRO include a CRM?
HOTRO includes a simple but effective CRM to store contacts and companies, track conversations, and link interactions to tickets and tasks.
Is onboarding complex?
No. HOTRO is intentionally simple: minimal setup, no steep learning curve, and quick adoption by support and account teams.
How are notifications handled?
Customers and agents receive smart notifications on ticket updates, assignments, and status changes to maintain clarity throughout the workflow.
Does HOTRO support multiple channels?
The portal is primary. Optional email handoff and status notifications are available to complement your existing habits.
Can I customize categories and priorities?
Yes. You can tailor categories, priorities, and assignment rules to match your internal processes and service catalogue.
Is there access control?
Yes. HOTRO follows least-privilege principles with authenticated access and auditable actions to keep your data safe.
What languages are supported?
We operate primarily in English and Italian, with German available as needed for support communications.
Can clients see their ticket history?
Yes. Clients can log in to the portal to view ticket status, history, and related notes for full transparency.
Do you offer reports?
Basic performance indicators are available to highlight volume, response times, and bottlenecks, helping you improve service quality.
Is there a knowledge base?
Yes. You can publish shared FAQs and articles so users can self-serve for common questions and procedures.
How do I open a ticket?
Use the Open Support Portal CTA and sign in with your customer account. From there, click New Ticket and fill in the requested details.
Can I link tickets to tasks?
Yes. Tickets can reference related tasks and vice versa, keeping implementation and support tightly connected.
What are the default response times?
Typical first response is under 4 business hours by default; contract-specific SLAs can define stricter timings per priority.
Do you integrate with calendars?
You can export and view planned activities in calendar views so teams have a shared understanding of deadlines and workload.
How do I get help?
Open the Support Portal at innovando.support or email info@innovando.swiss and our team will guide you through.